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Privacy Policy

PERSONAL DATA PROTECTION NOTICE

KIZUNA BRIDGE PTE. LTD. (UEN 201428524G), trading as Kofukuya Singapore (“we”, “us”, “our”), respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

This Notice explains how we collect, use, disclose and protect your personal data, and the choices available to you.

Effective date: 30 October 2026

1. Personal data we collect

“Personal data” means data about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.

Depending on how you interact with us, we may collect the following:

1.1 When you enquire with us

  • Your name
  • Your telephone number, including your WhatsApp number
  • Your email address
  • Photographs and descriptions of the items you wish to sell
  • Any other information you choose to provide in your message to us

1.2 When you sell, consign or otherwise transact items with us

  • Your name, residential address and contact details
  • Your NRIC number, FIN or foreign passport number
  • Your nationality, gender and date of birth
  • Details of the items transacted
  • Your payment details, such as bank account or PayNow details

Please see section 4 below, which explains why we are required to collect your identification details.

1.3 When you visit our website

  • Your IP address, browser type, device type, operating system and language settings
  • The pages you view, the links you click and the time and duration of your visit
  • The website or source from which you arrived at our website

This information is collected through cookies and similar technologies. Please see section 7 below.

1.4 When you visit our store

  • Closed-circuit television (CCTV) images, for the purposes of security and the prevention and detection of crime

We do not knowingly collect personal data from individuals under the age of 18.

2. Purposes for which we use your personal data

We collect, use and disclose your personal data for the following purposes:

  1. to respond to your enquiries and to provide you with valuations and quotations;
  2. to carry out and complete transactions with you, including the purchase, consignment and sale of secondhand goods;
  3. to make payment to you and to maintain our accounting and financial records;
  4. to verify your identity and to comply with our obligations as a licensed secondhand goods dealer in Singapore;
  5. to comply with applicable laws, regulations and licence conditions, and to respond to requests from the Singapore Police Force, regulators and other public authorities;
  6. to prevent, detect and investigate fraud, theft and the handling of stolen or counterfeit goods;
  7. to operate, maintain, secure and improve our website and our services;
  8. to understand how our website is used, by means of aggregated statistics;
  9. to send you marketing and promotional messages about our products, services and promotions, where you have consented to receive them; and
  10. for any other purpose that we notify to you at the time we obtain your consent.

3. Consent and withdrawal of consent

We will obtain your consent before collecting, using or disclosing your personal data, unless the PDPA or any other written law permits us to do so without your consent.

By providing your personal data to us, or by continuing to transact with us, you consent to our collection, use and disclosure of your personal data for the purposes set out in this Notice.

You may withdraw your consent at any time by giving us reasonable notice in writing using the contact details in section 12. We will inform you of the likely consequences of withdrawing your consent before we act on your request.

Please note that even after you withdraw your consent, we may be required to retain certain personal data in order to comply with our legal and licensing obligations. Section 9 explains this further.

4. Your NRIC, FIN or passport number

We understand that identification numbers are sensitive, and we do not ask for them unless we are required to.

We are licensed as a secondhand goods dealer in Singapore. Under the Secondhand Goods Dealers Act 2007 and the Secondhand Goods Dealers Rules made under it, we are required to record and submit to the Singapore Police Force the particulars of every person from whom we purchase, and to whom we sell, secondhand goods. Those particulars include your NRIC number, FIN or foreign passport number, your name, your address, your nationality, your gender and, for foreign passport holders, your date of birth.

We collect this information only when we transact with you, and only because the law requires it.

We use your identification number to identify you, as the law requires. We do not use your NRIC number, FIN or passport number, whether in whole or in part, as a login ID, a password, or any other credential to authenticate your identity.

We do not ask for your NRIC number, FIN or passport number on our website, and we will never ask you to send us a copy or a photograph of your identity document by WhatsApp, email or any online form. If you receive such a request purporting to come from us, please do not respond to it and please contact us using the details in section 12.

5. Disclosure of your personal data

We may disclose your personal data to:

  1. the Singapore Police Force and other regulators and public authorities, where we are required or authorised to do so by law or by the conditions of our licence;
  2. our service providers who perform services on our behalf, such as website hosting, information technology support, payment processing and web analytics;
  3. our professional advisers, such as our auditors, accountants and lawyers; and
  4. any other party to whom you have consented to our making the disclosure.

We do not sell your personal data, and we do not disclose it for the marketing purposes of any third party.

6. Transfer of personal data outside Singapore

Some of the parties described in section 5 are located outside Singapore, and some of our service providers store data outside Singapore. Where we transfer your personal data out of Singapore, we will comply with the Transfer Limitation Obligation under section 26 of the PDPA. This means we will take appropriate steps to ensure that the recipient is bound by legally enforceable obligations to provide the transferred personal data a standard of protection that is comparable to the protection under the PDPA.

The country to which we currently transfer personal data is the United States (for web analytics and advertising).

7. Cookies and web analytics

Our website uses cookies. A cookie is a small text file placed on your device when you visit a website.

We use Google Analytics 4, a web analytics service provided by Google, to understand how visitors use our website. Google Analytics uses cookies to collect information such as your IP address, the pages you view and how long you stay on them. This information helps us to improve our website.

We also use Microsoft Clarity, a service provided by Microsoft, to understand how visitors interact with our website by means of behavioural metrics, heatmaps and session replay. Microsoft Clarity uses cookies to collect information such as the pages you view, your clicks, scrolling and mouse movements, and your device and browser information. For more information about how Microsoft collects and uses your data, please see the Microsoft Privacy Statement at https://privacy.microsoft.com/privacystatement

We also use advertising tags, such as Google Ads and the Meta Pixel, which use cookies to measure the effectiveness of our advertising and to show you relevant advertisements.

Not all cookies collect personal data. Cookies that are strictly necessary to operate the website, and cookies that only store technical settings, do not collect personal data and do not require your consent.

You may control cookies through your browser settings, and you may delete cookies that have already been placed on your device. You may also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout

If you disable cookies, parts of our website may not function as intended.

8. Marketing messages and the Do Not Call Registry

Where you have given us your clear and unambiguous consent, we may send you marketing and promotional messages by WhatsApp, SMS, telephone or email.

The Do Not Call provisions of the PDPA apply to marketing messages sent to Singapore telephone numbers, including messages sent through WhatsApp. We will not send you marketing messages unless you have consented to receive them, or unless we are otherwise permitted to do so under the PDPA.

You may opt out at any time by replying “STOP” to any message you receive from us, or by contacting us using the details in section 12. We will action your request within the period required by law.

Messages that are not marketing messages, such as a reply to your enquiry, a valuation we have prepared for you, or a notice relating to a transaction you have made with us, will continue to be sent to you.

9. Retention of personal data

We will cease to retain your personal data, or remove the means by which it can be associated with you, as soon as it is reasonable to assume that retention no longer serves the purpose for which it was collected and is no longer necessary for legal or business purposes.

Transaction records that we are required to keep as a licensed secondhand goods dealer will be retained for five years, even if you withdraw your consent.

10. Protection of your personal data

We make reasonable security arrangements to protect your personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. These include restricting access to personal data to those of our staff who need it in order to do their work, using secure connections on our website, and keeping physical records in a locked and secure location.

No method of transmission over the internet, and no method of electronic storage, is completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee its absolute security.

11. Your rights of access and correction

You may request:

  • access to the personal data about you that is in our possession or under our control, and information about the ways in which it has been used or disclosed by us within the year before your request; and
  • correction of an error or omission in the personal data about you that is in our possession or under our control.

Please make your request in writing to our Data Protection Officer, using the contact details in section 12. We may need to verify your identity before we respond. We will respond to your request as soon as reasonably possible, and in any event within the period required by the PDPA.

A reasonable fee may be charged for an access request. If a fee is payable, we will inform you in advance and we will not proceed until you agree to the fee.

There are limited circumstances in which we may be unable or not required to provide access or make a correction. Where that is the case, we will tell you the reason.

12. Contacting us

If you have any question about this Notice, if you wish to withdraw your consent, or if you wish to make an access or correction request, please contact our Data Protection Officer:

  • Data Protection Officer: Hashizume Kan
  • Email: contact@kofukuya.com.sg
  • Address: 14 Scotts Road #02-54 Far East Plaza, Singapore 228213
  • Telephone: +65 6294 1088

If we are unable to resolve your concern, you may contact the Personal Data Protection Commission of Singapore at https://www.pdpc.gov.sg

13. Data breach notification

If a data breach occurs that results in, or is likely to result in, significant harm to you, or that is of a significant scale, we will notify the Personal Data Protection Commission and, where required, you, in accordance with the PDPA.

14. Changes to this Notice

We may update this Notice from time to time. The current version will always be available on our website, and the effective date is shown at the top of this Notice. Where a change is material, we will take reasonable steps to bring it to your attention before it takes effect. By continuing to use our website or our services after a change takes effect, you accept the updated Notice.

15. Governing law

This Notice is governed by the laws of Singapore.